At Unfiltered Beauty, appointment times are carefully reserved to ensure every client receives the highest level of care and attention. To maintain a smooth and professional experience for all clients, the following policies apply:

I. BOOKING & PAYMENT

A valid credit card is required to reserve all appointments.

Your card will not be charged at the time of booking. It is securely stored on file and may only be charged in the event of a late cancellation, late fees or missed appointment in accordance with the policies below.

Payment for services is due at the start of your appointment. Applicable taxes are added to all services.

Accepted payment methods: card, e-transfer to unfilteredbeautyca@gmail.com, or cash.

Package Payment Options

Packages may be paid in full or through an approved two-instalment payment plan.

A $100 deposit is required to secure your first laser appointment and is applied directly toward the package balance.

For two-instalment packages, remaining payment amounts and due dates will be confirmed at the time of purchase.

All payments must be received when due. Unfiltered Beauty may suspend treatments or future bookings until outstanding balances or applicable fees have been paid.

Gratuities

Gratuities are never expected but always appreciated.

II. CONSULTS

Consults are 45 minutes and include a complimentary patch test. The consult fee is $50 and is credited toward your package when you book within 7 days.

Consults require 24 hours' notice to cancel or reschedule. The consult fee is non-refundable.

III. CANCELLATION & NO-SHOW POLICY

Appointments may be cancelled or rescheduled with a minimum of 72 hours' notice without penalty.

• Less than 72 hours' notice → $100 rebooking fee (or the full service price, if less than $100)

• Less than 24 hours' notice → 50% of the regular service price

• Missed appointment/no-show → 100% of the regular service price

Applicable fees must be paid before another appointment can be secured.

These policies apply regardless of the reason for the cancellation or rescheduling.

IV. LATE ARRIVAL POLICY

Please arrive 5–10 minutes before your scheduled appointment.

Please arrive on time and allow adequate time for traffic, parking and locating the studio.

• 10 minutes late: A $25 late fee will apply.

• 15–20 minutes late: If your appointment can still be accommodated, your treatment time will be shortened to stay on schedule. For appointments longer than one hour, a $75 extended-time fee will apply if additional time is required.

• More than 20 minutes late: Your appointment will be cancelled and a fee equal to 50% of the regular service price will apply.

All applicable late fees must be paid before another appointment can be booked. These policies apply regardless of the reason for the delay, including traffic, parking or difficulty locating the studio.

V. PACKAGE SESSIONS

To maintain treatment consistency and scheduling availability:

• Package appointments remain subject to all cancellation, rescheduling and late-arrival policies

• Missed or forfeited sessions are not eligible for refund, credit or replacement

• Packages are non-refundable and non-transferable

• Packages must be started within 30 days of purchase

• Your package clock starts at your first session. You have 6 weeks per session to complete your package: 36 weeks for a 6-session package and 48 weeks for an 8-session package. Sessions not used within that time expire.

VI. LASER HAIR REMOVAL PREPARATION

All treatment areas must be shaved 24 hours prior to your appointment.

Clients who arrive with areas not properly shaved may have their treatment shortened, however the appointment will still be counted as one full session.

Brazilian treatments cannot be performed during menstruation.

If you attend a Full Body appointment during your cycle, the Full Body treatment may proceed without the Brazilian area. The skipped Brazilian portion will be considered completed/forfeited for that session and cannot be credited, made up or rescheduled separately.

If you would prefer to have the Brazilian included, you must reschedule the entire Full Body appointment in accordance with the standard rescheduling policy and applicable fees.

Full Body sessions cannot be split between separate appointments. Scheduling appointments around your cycle is the client's responsibility.

TREATMENT READINESS & CLIENT RESPONSIBILITY

Clients are responsible for following all pre-treatment instructions and disclosing any circumstances that may affect their eligibility for treatment.

If an appointment cannot proceed due to failure to follow pre-care instructions, including recent tanning, improper preparation or other avoidable treatment restrictions, the appointment will be considered forfeited.

For prepaid packages, the scheduled session will be deducted from the package. For individual appointments, 100% of the regular service price will apply.

For safety reasons, Unfiltered Beauty reserves the right to postpone or refuse treatment where contraindications are present.

VII. REFUND POLICY

All services, packages and purchases are final sale and are non-refundable and non-transferable.

Booking fees and applicable policy charges, including late arrival, cancellation and no-show fees, are non-refundable.

VIII. REFERRAL PROGRAM

Referral credits are paused from October through January for the holiday season. Credits already issued remain valid for one year from the date of issue, apply to services only, have no cash value, cannot be used toward products, and cannot be combined with other offers.

IX. TOUCH-UP POLICY (PMU)

Touch-ups, when included with your service, must be booked 6 to 11 weeks after your initial appointment. Touch-ups booked outside this window are charged applicable fees.

Touch-ups follow the same cancellation and late-arrival policies as all services. Healing and results vary by skin type and aftercare, and following your aftercare instructions is required for touch-up eligibility.

X. PRIVACY & SAFETY

Your personal and payment information is handled securely.

Unfiltered Beauty is licensed, insured, and health-inspected and maintains strict sanitation standards.

XI. REFUSAL OF SERVICE

Unfiltered Beauty reserves the right to refuse service to any client who violates studio policies or engages in behaviour that compromises safety or professionalism.

Any form of abusive, disrespectful, or inappropriate behaviour will not be tolerated.

XII. LIMITED-TIME DOUBLE REFERRAL REWARDS

Offer valid through November 8, 2026, at 11:59 PM PST.

• Eligibility: This promotion is available exclusively to existing Unfiltered Beauty laser clients who receive the offer directly.

• Qualifying Referrals: Referred clients must be new to Unfiltered Beauty and must contact us directly, mention the referring client's name, book a qualifying laser package, and pay a $100 non-refundable deposit by the promotional deadline.

• Referral Rewards: Earn $100 in Unfiltered Beauty service credit per qualifying referral, up to a maximum of $200 per referring client during this promotion.

• Credit Issuance: Referral credits are issued only after the referred client completes payment for their qualifying laser package. Deposits alone do not make credits available for redemption.

• Credit Redemption: Credits may be applied exclusively toward new, future regular-priced services or service packages.

• Exclusions: Referral credits cannot be applied toward existing bookings or packages, outstanding balances, installment payments, or retail products. Credits cannot be combined with other promotions, discounts, or special offers.

• Additional Conditions: Credits have no cash value, are non-transferable, and cannot be redeemed retroactively. No credits will be issued for cancelled or refunded qualifying purchases. Each new client may be referred only once.

Unfiltered Beauty reserves the right to verify referral eligibility and decline duplicate or ineligible referrals. All other standard booking, deposit, and cancellation policies apply.